First and foremost, thank you for your patience as you await your orders. As previously mentioned, we had an unexpected, but very welcome 70% increase in sales this November and we are dedicated to fulfilling every single order as quick and accurately as possible. Here’s what we’re doing to get caught up:
We are not taking any custom orders at this time (including lock up TH400s, street performance transmissions, non Chevrolet/Ford/Chrysler torque converters), until all orders are shipped from the November sale. The unexpected surge in sales has kept us busy and although we appreciate your business, we are focused on getting those products out for the people waiting.
Based on our conversations with steel suppliers, our vendors, and our competition, 2021 will see more of the same supply constraints that were such a challenge in 2020. BTE is positioned as well or better than most of our industry for delivery times, but please note that several product categories may have extended waiting periods.
Our staff is working overtime and weekends to get everyone’s order shipped out ASAP. We’re building, checking quality, shipping and working as fast as we can.
We are accepting torque converters for tune-ups. Need a refresher on the process? Check out this blog to make sure you get the most out of our services. Our torque converter service is currently running with a 3-4 day turnaround.
Thank you for your patience and understanding. If you have any further questions call 1-800-626-1828.